How to Develop a Culture of Wellbeing
Unlock the full potential of employee wellbeing by fostering a culture that nurtures physical, emotional, social, and financial health.
In This Post:
Expert Contributors:
Alanna Fincke
Executive Director of Content & Learning at meQuilibrium
Jan Bruce
CEO & Co-founder of meQuilibrium
Patrick Kennedy
meQuilibrium Advisor & former Congressman
Andrew Shatte
Ph.D., Chief Knowledge Officer & Co-founder of meQuilibrium
Adam Perlman
MD, Chief Medical Officer & Co-founder of meQuilibrium
Over a lifetime, the average person will spend 90,000 hours working; one-third of their lifespan is spent in the “workplace.” Therefore, it’s no surprise that everyday jobs can greatly impact the quality of employees’ lives, including physical and mental health. Everyday challenges in the workplace may lead to new or exacerbate existing mental health issues, such as stress, mobbing, and burnout. Even though the stigma around mental health conditions is slowly dissipating, it’s still not an easy task to address these issues.
The ongoing COVID-19 pandemic has aggravated these existing challenges, highlighting the importance of mental health support and wellbeing in the workplace.
Some of the employee wellbeing predictions were discussed with leaders at meQuilibrium – a clinically validated resilience platform leveraging behavioral psychology, neuroscience, and analytics.
“This new reality requires a whole new skill set to not just cope, but to actually feel good again in our lives. Caring for our mental health and boosting resilience are the first lines of defense in coping with constant change,” said Alanna Fincke, SVP and Head of Learning at meQuilibrium.
Before the Pandemic
Even before the Covid-19 pandemic, the nation’s mental health was in a serious decline. A joint report by the Cohen Veterans Network (CVN), a national not-for-profit philanthropic organization, and the National Council for Behavioral Health, discovered that American mental health services are lacking, despite the high demand for them.
The case study was based on two research projects that included an online survey of 5,000 Americans and an assessment focused on measuring patients’ access to mental health services. The criteria used for measurement were:
- Providers,
- Facilities,
- Funding,
- Perceived patient satisfaction.
The results were discouraging, with six in ten, 56%, seeking or intending to seek mental health services for themselves or a loved one. The majority of people in this group were younger, coming from lower-income households, and most had a military background. Once we put in perspective that 76% of Americans believe that mental health is just as important as physical health, it becomes clear that this was a major issue and that the pandemic only increased its visibility.
Furthermore, 74% believe that even though mental health is important, mental health services are not accessible to everyone, and 47% of them say that the options are limited. Hence, the discussion centers around the barriers Americans face when they decide to seek help, like:
- The high cost & insufficient insurance coverage: 42% stated that they can’t afford mental health services because of poor insurance coverage, and 25% reported having to choose between getting mental health treatment and paying for daily necessities. 17% said they had to choose between getting physical or mental health treatment. 46% stated that the U.S. government should do more about improving the mental health system.
- Limited options & long waits: 68% of Americans, or ninety-six million, had to wait longer than a week to get mental health treatment. And if they needed to get to a location one-hour away, 46% of them had to ask someone to drive them there. Today, people are more receptive to telehealth as an option because of the pandemic, but even before, 45% were willing to try it to get treatment.
- Lack of awareness & resources: Around 29% of the U.S. population wanted to seek mental health treatment, but they didn’t know where or how to find it. With 21% that knew how but were prevented for reasons out of their control.
- Social stigma: Social judgment can be a powerful obstacle that prevents people from seeking treatment, with 31% stating it as a fear. That’s one-fifth of the whole U.S. population. 21% lied about getting mental health treatment because they didn’t feel they could share that information. In fact, they segmented it generationally in the report:
- 49% of Gen Z
- 40% of Millennials
- 30% of Gen X
- 20% of Boomers
The biggest disparity between the number and the access to mental health providers is based on income and location. 53% of Americans that wanted to seek treatment but couldn’t come from low-income households.
Mental Health Challenges
There are various mental health challenges and disorders, each with unique signs and symptoms in different people. It‘s important to note that mental health challenges can affect anyone. They can change the way a person feels, thinks, and behaves. Some of the most common mental health issues at the workplace include:
Stress
Whether work-related or not, accumulated stress can have mental and physical effects on a person’s wellbeing. The people affected can display low motivation levels, low job satisfaction, tiredness, irritation, and feeling overwhelmed in general.
Up to 80% of the workers in the U.S. would describe their job as stressful, and nearly half of them say they need help in learning how to manage it. Moreover, stress is responsible for the absenteeism of approximately 1 million employees every day.
Stress-related issues are especially common in workplaces with inadequate organizational structures and a lack of support from managers.
Other culprits, such as strict deadlines and working under pressure, only worsen these symptoms. While a “no stress” workplace is a utopian concept, there are still numerous ways individuals and companies can handle stress more effectively.
Anxiety
Work anxiety can be closely related to job stress and have similar symptoms. It can present problems with sleep, motivation, and memory. And it has also been linked to self-doubt, irrational fears, and worries.
Statistics show that 42.5 million U.S. adults suffer from anxiety disorders. Employees coping with stress and anxiety emphasize the influence anxiety has over their workplace performance (56%), relationships with coworkers (51%), quality of work (50%), and relationships with managers and superiors (43%).
Employee Burnout
Burnout can have a major impact on a person’s physical and mental health. It affects the workplace, with employees showing decreased performance and productivity levels. Prolonged stress, excessive work hours, and heavy workload are some of the causes.
23% of employees reported feeling burned out at work very often or always, and 44% said to feel that way sometimes, meaning almost two-thirds of full-time workers experience burnout in the workplace.
Harassment & Mobbing
Workplace harassment or workplace bullying is mistreatment from others in the workplace. It can include verbal, nonverbal, physical, or psychological abuse, leading to both physical and mental issues.
It is important to know which behaviors are considered unacceptable and communicate them within the organization. According to the position of the person who mistreats others, there are three common types of mobbing in the workplace:
- Upward mobbing – when the harassment is addressed towards a higher-ranking employee
- Horizontal mobbing – bullying amongst employees in similar positions
- Downward mobbing – when higher-ranking employees demonstrate power over their employees
Depression
Statistics show that depression is the leading cause of disability worldwide. It is often hard to distinguish it from other mental issues, and its symptoms can often be misinterpreted.
However, depression can be successfully treated with early recognition, support, and intervention; with help, 80% of the people with clinical depression improve their symptoms within four to six weeks.
The above-mentioned mental health challenges affect not only individuals but also companies and economies. For instance, together with depression, anxiety costs the global economy $1 trillion in lost productivity.
Therefore, companies are searching for solutions to cut costs and, most importantly, provide adequate mental health support for employees whenever they may need it.
“The biggest challenge facing employers in 2022 is to be able to predict and prevent employee mental health problems early – before they have a negative impact – and create a culture of mental wellbeing,” said Jan Bruce, CEO and co-founder of meQuilibrium.
“By taking workplace mental health seriously and working to predict who is at risk, we will see a payoff in improved work performance and a profound change in organizational performance. Employers will look to data-driven insights to understand the mental resilience of their workforce and address vulnerabilities proactively,” she added.
The Impact of COVID-19 on Mental Health
Even before the global pandemic hit, there were shifts in some of the existing trends in the workplace. More and more employees became aware of the importance of practicing positive mental health habits at work and abandoning toxic practices such as the culture of workaholism, perfectionism, excessive competitiveness, toxic positivity culture, and more.
Gen Z has also played a significant role in changing the rules in the workplace. Namely, when generation Z members are job hunting, they prioritize employers that value and support mental health in the workplace. Thus, putting the work-life balance highest on their list of priorities.
One of the world’s leading voices on mental health and addiction, meQuilibrium advisor and former Congressman Patrick Kennedy, agrees with this:
“Younger generations are embracing mental health like never before. This isn’t just great in terms of awareness and anti-stigma; it’s great in terms of the pressure they will ultimately put on health care systems (often via their employers) to move to an integrated model of care that treats the body and the mind. I’m encouraged to see this progress – and excited to see the beginnings of a massive cultural shift in our society.”
The global COVID-19 pandemic acted as a catalyst to the existing situation. Statistics show that before the pandemic, 1 in 5 people in the U.S. had some kind of mental health issue. With the pandemic still ongoing, these numbers continue to rise.
Social distancing, the anxiety of getting sick, lockdowns, isolation periods, lowered productivity, loss of income, and the fear of the uncertain future have all taken a toll on mental health.
Together, these ideas illustrate the importance of a mental health policy providing employees access to mental healthcare and promoting workplace wellbeing.
Supporting Mental Health in the Workplace
Even after the initial outbreak of COVID-19, the stigma around mental health still exists, especially in the work environment. However, in many cases, the pandemic improved communication between HR managers, employees, and leadership and created open and supportive discussions opportunities.
Today, more than ever, companies understand that it is their responsibility to promote mental health and wellbeing in the workplace.
Some of the best practices include:
- Awareness – normalizing the conversation about mental health; promoting open dialogue and communication; reducing stigma.
- Offerings – providing training, benefits; and resources for employees; creating mental health at work strategies; offering mental health days at work.
- Availability – investing in behavioral and mental health online tools and resources that can be accessed both 24/7 and anonymously.
- Flexibility and inclusivity – mental health treatment isn’t the same for everyone, so employers should get to know and understand employees, adjust actions individually and monitor their outcomes.
This tendency of companies promoting and supporting mental health will rise in the years to come. AS Andrew Shatte, Ph.D., Chief Knowledge Officer at meQuilibrium, explains:
“The next decade will be exemplified by organizations trying to stem the mental illness tide. To be successful, they will need to get to the root cause. They will need to renegotiate the basic employer-employee social contract. They will need to equip their people with the tools of resilience. They will need to work on creating corporate cultures of resilience from top to bottom. The next twelve months will determine which organizations emerge on the right side of history and which do not.”
How to Implement Mental Health Awareness in the Workplace?
Addressing mental health in the workplace requires various actions intertwined into an individual yet holistic approach. Some of the ways employers and companies can promote positive mental health in the workplace include:
- Ensuring proper work-life balance and managing workloads
- Providing training and learning opportunities
- Creating job-redesigns and defining employees’ duties and responsibilities
- Supporting open and confidential communication with management
- Cultivating and modeling healthy and respectful behaviors
- Supporting employee participation and recognizing employee contributions
- Supporting employee participation and recognizing employee contributions
- Resolving conflict situations
By implementing these approaches, companies can support all employees, especially those who suffer from mental health challenges and disorders.
Moreover, especially after the COVID-19 pandemic, there is a need for reimaging physical, mental, and spiritual health within the workplace. Adam Perlman, MD, Chief Medical Officer, and co-founder at meQuilibrium, agrees:
“As many seek to grow and evolve with the new perspective that the pandemic has brought, they will look with renewed vigor to enhance their physical, mental, and spiritual health. Increasingly, these opportunities will be provided within the workplace as work-life integration (formerly known as balance) is re-imagined.”
Adam Perlman
MD, Chief Medical Officer, and co-founder at meQuilibrium
Benefits of Mental Health Training in the Workplace
Addressing mental health in the workplace requires various actions intertwined into an individual yet holistic approach. Some of the ways employers and companies can promote positive mental health in the workplace include:
- Improved teamwork
- Improved productivity and engagement
- Lower staff turnover and more
When left untreated, mental health issues can lead to more serious conditions. Therefore, timely treatment can be a crucial step towards managing, preventing, and reversing mental health challenges.
By supporting mental health in the workplace, companies contribute to having motivated, happier, and healthier employees, which translates into:
Lastly, investing in their employees’ wellbeing reduces costs for companies.
The WHO report on Mental Health in the Workplace shows that for every $1 invested for treatment for common mental health challenges, there is a return of $4 in health and productivity improvement.
Conclusion
Mental health is of the utmost importance, especially in these challenging times, whether the pressure is caused by the pandemic, work, or personal life. Therefore, companies must prioritize mental health in the workplace and create a respectful and productive work environment, enabling employees and organizations to thrive.
Written by Tanja Todorovska Malakjan
SEO Manager at Shortlister
Sources
- What Companies Can Do to Help Employees Address Mental Health Issues (hbr.org)
- 5 Ways Companies Are Supporting Employees’ Mental Health and Preventing Burnout (linkedin.com)
- 8 Ways Managers Can Support Employees’ Mental Health (hbr.org)
- The revolution in mental health care | McKinsey
- Mental health in the workplace: Why it’s more important than ever (vitalityworks.health)
- Mental Health in the Workplace: 4 Common Issues (oakdigitalworkplace.azurewebsites.net)
- Anxiety and Stress in the Workplace | Anxiety and Depression Association of America, ADAA
- Employee burnout for employers: Costs, Causes and Cures – Workable
- Depression in the Workplace: The Hidden Cost of Employee Absenteeism (silvercloudhealth.com)
- Depression in The Workplace | Mental Health America (mhanational.org)
- Policy Issues | Mental Health America (mhanational.org)
- how-to-implement-the-thriving-at-work-mental-health-standards-final-guide-online.pdf (mind.org.uk)
- How to Promote Mental Health in the Workplace (2021 Guide) (timedoctor.com)
- How to promote mental health awareness in the workplace – Spring Health
- Why is mental health awareness at work so important? – EW Group (theewgroup.com)
- Mental health in the workplace | Mental Health Foundation
- Mental health in the workplace (who.int)
- Workplace Stress – The American Institute of Stress
- Highlights: Workplace Stress & Anxiety Disorders Survey | Anxiety and Depression Association of America, ADAA
- Employee Burnout, Part 1: The 5 Main Causes (gallup.com)
- Mobbing: Meaning And Origins Of Workplace Harassment (healthywaymag.com)
- Depression Statistics – Depression and Bipolar Support Alliance (dbsalliance.org)
- Investing in treatment for depression and anxiety leads to fourfold return (who.int)
- The Workaholic Breakdown – The Loss of Health | Psychology Today
- Ground-breakers: Gen Z and the future of accountancy | ACCA Global
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