Top Vendor Selection Criteria

Each quarter, Shortlister reviews vendors who apply to participate in the Top Vendor Program for one or more product categories.

We evaluate them based on a comprehensive set of Performance and Customer Centricity criteria to select the next quarter’s Top Vendors.

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Products
8,000+
RFPs initiated
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Shortlister's Top Vendor Program

Vendor Performance

The Performance parameter accounts for 50% of the total Top Vendor score. This criterion assesses vendors across 17 elements within five key areas.

  • Business longevity and reach, including years in business and number of clients
  • Product and innovation, or the vendor’s portfolio, innovation and product growth
  • Market success, including completed RFPs, wins vs. losses, revenue growth
  • Scalability and integration, such as readiness to scale up in the future and compatibility with other systems
  • Service and quality, or quality of customer support, quality survey ratings, post-sale support
Shortlister's Top Vendor Program

Customer
Centricity

The remaining 50% of the total score is dedicated to Customer-centricity, evaluating vendors based on 11 elements grouped into four categories.

  • Client feedback or number, recency, and quality of ratings and reviews
  • Shortlister platform engagement, including profile page views and data recency
  • Online presence on social media and social growth
  • Market visibility, including web presence growth and search volume

Get Started Today

Learn how to enroll in Shortlister’s Top Vendor program or contact our sales team for guidance and feedback on improving your chances of becoming a Top Vendor.

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