Our commitment to outstanding customer service makes Travelex stand out among the competition, and we are frequently honored with travel industry customer service, technology, and innovation awards. We know our partners and travelers are real people at the other end of the line, so our customer solutions and travel assistance teams are ready to respond with kindness, respect, and patience when you need us. We also believe the claims process is as easy as we design it to be, so we’ve made it simple, and we have a 95.9% claims payment rate.